Home Fast Solutions
Terms & Conditions
Please ensure you read this document attentively, as it outlines the terms and conditions under which we engage with one another.
Should you not be the proprietor of the equipment, it is essential to secure permission from the owner before we can commence work.
Our services are provided within the standard hours of 9am to 5pm, Monday through Friday, barring any changes specified by us.
We shall determine together the scope of the work to be done. Following agreement, we will proceed with the work at the earliest opportunity, contingent on the availability of an engineer.
Typically, our engineers are responsible for performing the work. However, there might be instances where we delegate the task to a nominated or certified contractor.
In the event of material defects, we commit to either repairing or replacing the materials at no additional charge. Should there be any shortcomings in our workmanship, we will rectify these without cost. For more detailed information on your legal rights, you are encouraged to reach out to your local Trading Standards Office or the Citizens Advice Bureau.
The fee for our services encompasses both labour and parts required to address the initial issue and any additional faults discovered in the specified equipment at the time of inspection.
Please note, the quoted price does not cover repairs necessitated by design flaws identified in your system at the time of the agreed work, nor does it include enhancements needed for your equipment or system or electrical setup to meet current industry and legal standards.
Should you decide to opt to upgrade or modify your equipment to current specifications, we can facilitate this for an extra charge, the amount of which will be agreed upon in advance, contingent on the availability of resources, materials and the time required for the contractor to complete the task.
If the safety earth wire configuration in your premises fails to meet the existing Institute of Electrical Engineers Standards, we will advise on the necessary corrective measures. The decision to proceed with any work will be at the discretion of the engineer present. You will be notified of any additional costs.
The cost of repairing or replacing a remote control is not included. Should a replacement be necessary, we will confirm the cost with you beforehand.
Our ability to undertake repairs is contingent on the availability of required parts.
How We Use Your Data
We may share personal data as permitted or required by law, including at the request of government law enforcement, by court order, to uphold our legal rights, ensure the operation of our systems, or to protect both our clients and ourselves.
Occasionally, we might engage third-party service providers or suppliers to support the delivery of our services (for example, call centres and face-to-face services). In situations where a service provider directly collects information from a client, such as conducting a survey on our behalf, we will inform the client about the involvement of the third party, ensuring that any disclosure of information by the client is entirely voluntary.
Legal Disclosure
By utilizing our services, clients consent to the electronic collection of their data. This collection may include sensitive personal data, provided that the client has given explicit consent or as otherwise required, and may be shared with us and, potentially, third parties as described above.
Clients have the right to correct inaccuracies in the data we hold and to view a copy of their personal information we maintain.
Should any of your details as a client change, we request that you inform us promptly to ensure our records remain accurate. We are not liable for any issues arising from outdated or incorrect information provided by you. Additional information on data protection is available at the Information Commissioner's Office website at www.ico.gov.uk.
We reserve the right to modify our terms and conditions at our discretion, without prior notification. Should changes occur, we will update the terms and conditions sent to the client's registered address, aiming to notify the client of any changes beforehand where feasible.
For any inquiries or concerns, please reach out to us at our official address:
Home Fast Solutions Ltd, 38 Maycroft Avenue, Poulton-Le-Fylde, FY6 7NE.
In accordance with the Data Protection Act 1998, we endeavour to adhere to stringent security protocols in handling and storing client-provided information to prevent unauthorized access.
Clients agree that we are not responsible for security breaches unless they result from our failure to implement adequate technical and organizational safeguards against unauthorized or accidental data loss, destruction, processing, or damage.
We commit to taking reasonable measures to protect the confidentiality and integrity of client personal information.
Clients may request Home Fast Solutions LTD to terminate communication, resulting in the closure of their account and the deletion of their personal information from our system.
Please consult our comprehensive Privacy Policy available through the menu bar.
Complaints Procedure
1. We are committed to delivering a high level of customer service to everyone.
2. Submitting a Complaint: Our goal is to address complaints swiftly, efficiently, and with fairness and integrity. We consider all complaints seriously, utilizing the insights gained from investigations to enhance our services. Confidentiality is maintained for all complaints.
3. How to Submit a Complaint: Complaints can be submitted via post to: 38 Maycroft Avenue, Poulton-Le-Fylde, FY6 7NE, United Kingdom.
4. Anonymous Complaints: While we process anonymous complaints using the same protocols, providing contact details is encouraged to allow us to inform you about the resolution of the investigation.
5. Complaint Resolution Process: Upon receiving a complaint, we conduct an initial review and acknowledge receipt within five(5) working days, including the name of the person handling the investigation. The complaint is also recorded by our Management Team or a Director for further action. Our aim is to resolve all complaints within 28 working days, although this timeframe may be adjusted for complex issues.
6. Timeliness of Complaints: We advise registering a complaint promptly following the incident to ensure a timely investigation and resolution.
Refund Policy
Clients are entitled to a cooling-off period of 18 days during which they may cancel their service agreement without incurring any fees. Following this period, a £35 administrative fee will be applied if the complete application process has not been finalized. After the submission of the full application, indicating that our comprehensive administrative services have been rendered, refunds will not be issued except under circumstances that qualify under one of our specific policies.
Cancellation Policy
This agreement may be terminated if you submit a written notice within 18 days from the date you receive our information, including these terms and conditions. Should you decide to cancel within this timeframe, you are eligible for a complete refund.
However, if the provision of our services has involved significant resources, we retain the right to impose a charge reflecting the direct costs incurred in delivering the services to you or processing your application. Any refunds agreed upon will typically be processed and returned to your bank account within 5-10 business days.
For Vulnerable Adults or individuals managing the affairs of a Vulnerable Adult, our Vulnerable Adult Policy applies. In cases where our services or the policy itself are found to be unnecessary, we guarantee a full, unquestionable refund.
Vulnerable Adult Policy
Our company is committed to ensuring that vulnerable adults are protected under our policy, explicitly stating that we do not intentionally enrol vulnerable adults into our services. Recognizing that situations may arise where a service or product is sold to someone identified as vulnerable adult, post-transaction, we guarantee a full, no-questions-asked refund in instances where the service or policy is found unnecessary.
Our approach to dealing with vulnerable adults is comprehensive, involving a series of training and oversight measures for our sales team and affiliated partners:
Training: All individuals involved in sales and client communication, whether directly or indirectly, are required to undergo training designed by our management team to ensure they can appropriately engage with and protect the interests of potential clients who may be vulnerable.
Ongoing Support: This training is supplemented by continuous assessment and call monitoring, providing staff with the necessary tools to adhere to our ethical standards and protect vulnerable clients from unfair practices.
Adherence to Standards: We follow the guidelines set forth for call centres dealing with vulnerable adults, as outlined by the Contact Centre and Telemarketing Council, and work hard to align our practices with industry standards.
Continuous Learning: Our team stays informed about the latest definitions, advice, and guidance relevant to the treatment of vulnerable adults, including input from organizations like Age Concern, which may offer pertinent advice based on the clients' locality.
Adaptability: We are committed to adjusting our practices in response to new legal requirements or guidelines from authoritative bodies, ensuring our policies remain current and effective.
Responsive to Guidance: We actively seek and respond to advice, guidance or instruction from consumer organizations, both national and local, on how to best serve the interests of vulnerable adults and our clientele at large.
Ethical Integrity: Our commitment to ethical standards is unwavering. We do not compromise these values for sales, ensuring all staff are equipped with the knowledge and guidance to uphold our core mission of protecting vulnerable adults.
Quality Assurance: Management have devised specific quality assurance processes evaluate strict compliance with our policies and objectives in order to safeguard the interests of vulnerable adults.